CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS – Deliveries as normal

Updated: 01/06/2020
Factory open, deliveries continuing, website  & phones open,
Show site open.

Lead times throughout this website are updated daily and are accurate.

Our warehouse, factory and website remains open; deliveries continue as usual where possible.
The factory is based in the Staffordshire countryside (so most workers travel to work alone by car). There is plenty of space within the buildings and colleagues have been asked to maintain a 2m distance at all times and wash hands regularly. Extra cleaning is being performed daily. Any workers that can work from home are doing so, so all our customer service team and accounts are continuing to provide a full service and performing well from their own homes

The company fully supports and complies with the latest government guidelines and rules on businesses permitted to open and what we are doing not only complies with the rules but also the spirit of the rules. For example, mail order/internet businesses that deliver to homes are encouraged by government (as it is keeping consumers at home) DIY is also permitted even at a store open level not just mail order.(although we have closed all our show sites) 

Most of our greenhouses are made by us here in Staffordshire and we are still operating, We also still have good stocks of most items, so If you are expecting a delivery from us, then as everything stands in this fast changing world, you can expect it to go ahead. If there is any disruption to supplies necessary for your greenhouse, as our customer service team is fully operational we will be able to keep in touch with you about it at every stage. 

During our 'contactless delivery' the driver will be alone and will keep a 2m distance from you. Can we kindly ask you in turn to respect the driver's space and give him 2m space whilst he is unloading. The driver is quite happy if you stay in your house and simply talk to him through an open window. The driver can leave the greenhouse packages outside in your garden and there will be no need for a signature. 

If you are in a vulnerable group and/or you simply don't want us coming at this time with your greenhouse, then that is absolutely no problem we can put your order on hold for as long as you wish - please contact us to ask for your greenhouse to be put 'on hold' and then later let us know again when you want it to be taken 'off hold' when the time is right.

Please note that like other mail order and internet selling companies, we are experiencing extremely high demand in some areas during the crisis. The carriers that we use to deliver parcels for accessories or spare parts are also, at some points,  overwhelmed. Our colleagues are continuing to work enthusiastically to ensure that your items are sent out quickly and we thank them for soldiering on in difficult circumstances to satisfy your orders. We do kindly ask for your forbearance if our usual next day delivery service is variable at the present time - thank you!

We have been overwhelmed with the response from customers supportive of our efforts to get their greenhouses to them and give them a useful project to do at home! Thank you for your continued support. 

Our phone lines remain open 7 days a week.

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